The Pitfalls to Word-of-Mouth Hiring

Last time we discussed ways of managing performance and the critical element of recruitment and job matching to maximize performance. However, when the majority of hiring is done through word-of-mouth, a biased assessment of ability based on an emotional connection will inevitably put a manager between a rock and a hard place. When an open position is brewing, managers/owners begin their hunt well before the job is on the open market. They first tell their friends and associates [...]